Service: Wraparound Service Plan
Streamline your maintenance
Properly maintained equipment performs better, lasts longer and is safer to operate. Plus, with fewer breakdowns, employees are far more productive. Our Wraparound Service Plan helps protect your investment and your profit margin with predictable costs and regular inspections and maintenance. For even greater value, we include dock leveler pit cleaning, operator training, priority service attention and more.
While every Wraparound Service Plan includes these important services, weāre happy to create a custom plan that fits your goals and budget. Currently, we cover more than 4,000 pieces of equipment with planned maintenance programs. You can be confident that your equipment is in expert hands.
Every Plan Includes
12 Equipment Inspections
Pre-Mechanical Dock & Door Surveys ā 2-4 Per Year
About 30 days before your scheduled mechanical service and lubrication, your Field Service Representative will conduct a full survey of your equipment. The goal of this survey is to identify anything damaged or broken that would be above and beyond the scope of typical maintenance. If something needs repaired or replaced, weāll show you all of your options and be able to have the parts/materials on hand in time to conduct the work during the normal maintenance visit.
Mechanical Service & Lubrication Visits ā 2-4 Per Year
Weāll perform all factory recommended maintenance, lubrication and inspections. Weāll fine tune equipment, repair malfunctioning items, look for hidden structural issues, and ensure safety devices are working properly.
Post-Mechanical Summary Visits ā 4 Per Year
Your Field Service Representative will provide you with a written report detailing all work that was completed. If something needs repaired or replaced, weāll show you all of your options.
Rapid ServiceĀ |Ā Your emergency and call-in service calls receive priority attention from our experts.
Documentation & TrackingĀ |Ā We keep a comprehensive inventory of your doors and loading dock equipment and track all repairs and maintenance. We also keep copies of all warranty documentation to ensure you receive the full benefits of your product warranties.
CleaningĀ |Ā During each mechanical service visit, weāll clean debris from dock leveler pits and around doors and equipment.
Operator TrainingĀ |Ā Whether you have a new employee or new equipment or need a refresher course, our experts provide ongoing training to ensure safe and proper use of your doors and dock systems.
10 Benefits of Our Wraparound Service Plan
1. Increased Productivity |Ā Ignoring routine maintenance can eventually lead to a major, unplanned equipment failure. With planned maintenance, you control the downtime that least impacts productivity.
2. Improve Employee SafetyĀ |Ā When equipment functions properly, workers are less likely to be injured or to bypass safety practices that lead to dangerous operating conditions.
3. Increased Equipment ROI |Ā Preventative maintenance keeps your dock equipment running in optimal condition so it lasts longer and maximizes your investment.
4. Reduced Energy Costs |Ā A government study shows that preventative maintenance, in general, can reduce energy bills by up to 20 percent.
5. Save on Maintenance Costs |Ā Unexpected equipment failure costs more than just the parts to fix the issue. Youāll likely pay for expedited service, labor, lost production time, and possibly missed delivery dates.
6. Less Equipment Downtime |Ā A planned equipment shut down can be strategically worked into production planning to minimize the impact on shipping and receiving schedules.
7. Top of the Line Service |Ā With expert maintenance, youāll have the benefit of industry wide experience and new technologies, techniques and systems at every visit. Plus, your maintenance provider has all the necessary tools and training to complete the job same day.
8. Real Fixes, not just Band-Aids |Ā Certified technicians are able to get to the root cause quickly and offer solutions to prevent a similar failure in the future.
9. Ability to Budget for RepairsĀ |Ā With a maintenance plan, youāre in control. You can budget for repairs on a service schedule that works best for you.
10. Maintain Your ReputationĀ |Ā Not only do equipment breakdowns affect your bottom line, they can also damage your reputation when you miss your delivery dates.